Digital Return Policy

All enterprise software licenses, AI deployment artifacts, implementation services, and source-code deliverables are non-returnable once provisioning has started or delivery access has been granted.

Due to the irreversible transfer of intellectual property, architecture assets, and environment-level deployment work, standard consumer-style refunds do not apply to B2B digital software engagements.

This policy applies across production releases, integration modules, automation assets, and all custom code delivered under approved statements of work.

In place of standard refunds, obay.app provides structured remediation pathways through SLA-backed support, issue triage, hotfix delivery, and corrective implementation windows.

Enterprise clients receive escalation channels, milestone review checkpoints, and technical governance sessions designed to resolve delivery risks while preserving operational continuity.

Any support commitments are executed according to the governing master services agreement, SLA schedule, and approved technical scope.